Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
We have committed to providing as low stress environment to pets in our hospital. This means…
We have provided training for our whole team
We have set a policy and provided training to all staff to handle pets gently, carefully and with respect.
We have provided hospital meetings to learn how we may best approach your pet, how our body language affects them and how important it is to keep our voices low and as calm as possible.
We learned that carriers should be handled like a FRAGILE package to encourage your pet feeling secure.
We recognize the signs of fear and stress in your pets and we advocate for them.
We are aware of individual preferences; some pets are better in an examination room with you, some are better in the treatment area and may be quieter away from “mom and dad”.
We are sensitive to your pet’s experience
We use pheromone products in our examination rooms. These are scents that mimic the calming pheromones of the dog or cat.
We can warm towels for the tables, cover carriers, scent towels with pheromones, use mats on tables for secure footing and give pets quiet time to adjust.
We are committed to a quieter environment when handling your pet as much as possible. In hospital we have separate cat and dog wards and a recovery area for fragile pets.
We encourage your partnership
Ask us if you think your pet is highly stressed in a hospital environment and would benefit from some medication prior to their visit.
Feel free to bring in your pet’s favourite treat to help make the examination more enjoyable.
You are welcome to call one of our trained technicians ahead of the visit to assist with addressing any concerns. We are happy to discuss your pet’s individual preferences.
The layout of our reception area is intended to be accommodating for our feline friends. Owners with cats may bring their carriers to our “Cat Condo”. This area is a reserved, quiet space for our sensitive friends; cats love to feel protected and above the commotion.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit and debit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Friday: 10:00 am - 6:00 pm
- Saturday: 8:00 am - 1:00 pm
- Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
Your dedicated team at Westbridge Veterinary Hospital