Hospital Policies

Appointment Policy

Please call to schedule an appointment at 905.285.0002. We recognize that your life is busy, so our receptionists will try and find a time that suits you best. Out of time you may prefer to use one of our online forms to Request an Appointment. For submitted requests, we will call you within 1 business day to set up an appropriate appointment.

Without an appointment, there may be a bit of a wait as we attend to our regularly scheduled clients. Of course an emergency always takes precedent. Please just call ahead and come right in.

Hospital Hours and Appointment Times

The Hospital is Open
Monday – Friday: 7:30am – 7:00pm
Saturday: 8:00am – 1:00pm
Appointment Hours
Monday – Friday: 10:00am – 6:00pm
Saturday: 9:00am – 12:00pm
Visiting Hours
Monday – Friday: 5:30pm – 6:45pm

Early “Drop-Off”

Although we always prefer to have you present during your pet’s exam, we can arrange for an early drop-off to help you on particularly busy days.

For vaccines, general health exams, routine rechecks, and certain other conditions, you can drop off your pet in the morning, and pick them up later in the day. We will ask you to provide us with a brief history, and contact numbers where a veterinarian can reach you during the day. Please call the hospital to arrange for this service, and have the Drop Off Appointment Form filled in when you come in the morning, to help make your drop-off time quick and simple.

If your animal is unwell (vomiting, limping, skin conditions, etc) we cannot provide this service, since we need to examine your pet before deciding on the appropriate treatment, and need you to be present to provide important information. However once your pet has been examined, we can keep them for the day to start treatment, if necessary.

Patient Arrival

For everyone’s comfort and safety (the two AND four legged kind), all dogs and cats, while on the premises, must be either on leash or in a carrier.

All birds and other exotic pets should be transported in a cage, carrier or on a leash, as appropriate.

Payment Policy

We will be happy to fully explain our charges, and provide detailed estimates. We will also update you on costs incurred during hospitalization so that there are no surprises. We will aim to work within your means, and can also recommend companies that can assist with credit if necessary. We will, however, require deposits for animals coming into the hospital, and full payment at the time services are rendered. Please speak with a member of our client care team if you have any questions.

Payment Options:
We accept Visa, MasterCard, Interact, and Cash.
We are unable to accept personal cheques.
Third party financing (subject to credit approval) can also be arranged to assist with payments.

For our Privacy Policy, please see our Privacy Policy page.

Health and Safety

We welcome both you and your pet to our facility, but we take the health and safety of our staff very seriously. Please provide us with advance knowledge if your pet is known to be aggressive. In most cases we can offer a number of options that can ensure a safe outcome, such as muzzles, blankets, or sedation.


Dog thinking about ticks and fleas

Year-round protection means more peace of mind!

“Tick season” used to mean spring/summer/fall, with a break over the winter – the colder weather meant that we could take a break from worrying about these pesky bugs and the diseases they can transmit. But in the last few years, we’ve seen a change creeping up on us, with the weather staying warm later into the season, and spring arriving earlier each year – and the bugs are loving it! You may have already heard us talking about how any day that the temperature is above the freezing point, ticks are potentially active. This past year, we had days above 0°C in all 12 months! Ticks aren’t killed by the cold, they simply go dormant, waiting until it’s warm enough to come back out – so last year, even January and February had days warm enough for ticks to be active! This means that we are now recommending that all dogs (and cats that go outdoors) take advantage of year-round flea and tick protection. There are several options, our first choice being an all-in-one that protects against fleas, ticks, and heartworm, as well as providing regular deworming against roundworms. One pill, once a month – what could be simpler? If your pet is already on a monthly preventative, all you need to do is pick up a refill and continue throughout the winter months. If your pet hasn’t yet started on comprehensive parasite prevention, we’re happy to answer any questions you may have and set you up with the best option for your pet. What does this mean for testing? The 4DX test that we recommend most commonly screens for heartworm disease, Lyme, Ehrlichia, and Anaplasma. Heartworm is transmitted by mosquitoes (so every dog in Ontario is potentially at risk – at Westbridge we treat a few cases every year!), and the others are all transmitted via tick bites. We have seen an increase in Lyme-positive dogs in the last few years, one of the reasons we are recommending some of these changes. For better early detection and the safety of your pet, we are recommending annual 4DX testing for all dogs. This simple blood test can be done at any time, although the optimal time is in the spring. Catching disease early is key to successful treatment – and no matter how careful you are with preventative medications, there is always some risk of infection. As always, our veterinarians and registered veterinary technicians are available to answer any questions you may have about the best options for your pet. Email us at info@westbridgevet.com, or call us at 905-285-0002

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Last updated: December 17, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.


This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!



We are OPEN with the following hours:

- Monday to Friday: 10:00 am - 6:00 pm
- Saturday: 8:00 am - 1:00 pm
- Sunday: CLOSED


Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

Your dedicated team at Westbridge Veterinary Hospital