We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

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905.285.0002

Hospital Policies

Appointment Policy

Please call to schedule an appointment at 905.285.0002. We recognize that your life is busy, so our receptionists will try and find a time that suits you best. Out of time you may prefer to use one of our online forms to Request an Appointment. For submitted requests, we will call you within 1 business day to set up an appropriate appointment.

Without an appointment, there may be a bit of a wait as we attend to our regularly scheduled clients. Of course an emergency always takes precedent. Please just call ahead and come right in.

Hospital Hours and Appointment Times

The Hospital is Open
Monday – Friday: 7:30am – 7:00pm
Saturday: 8:00am – 1:00pm
Appointment Hours
Monday – Friday: 10:00am – 6:00pm
Saturday: 9:00am – 12:00pm
Visiting Hours
Monday – Friday: 5:30pm – 6:45pm

Early “Drop-Off”

Although we always prefer to have you present during your pet’s exam, we can arrange for an early drop-off to help you on particularly busy days.

For vaccines, general health exams, routine rechecks, and certain other conditions, you can drop off your pet in the morning, and pick them up later in the day. We will ask you to provide us with a brief history, and contact numbers where a veterinarian can reach you during the day. Please call the hospital to arrange for this service, and have the Drop Off Appointment Form filled in when you come in the morning, to help make your drop-off time quick and simple.

If your animal is unwell (vomiting, limping, skin conditions, etc) we cannot provide this service, since we need to examine your pet before deciding on the appropriate treatment, and need you to be present to provide important information. However once your pet has been examined, we can keep them for the day to start treatment, if necessary.

Patient Arrival

For everyone’s comfort and safety (the two AND four legged kind), all dogs and cats, while on the premises, must be either on leash or in a carrier.

All birds and other exotic pets should be transported in a cage, carrier or on a leash, as appropriate.

Payment Policy

We will be happy to fully explain our charges, and provide detailed estimates. We will also update you on costs incurred during hospitalization so that there are no surprises. We will aim to work within your means, and can also recommend companies that can assist with credit if necessary. We will, however, require deposits for animals coming into the hospital, and full payment at the time services are rendered. Please speak with a member of our client care team if you have any questions.

Payment Options:
We accept Visa, MasterCard, Interact, and Cash.
We are unable to accept personal cheques.
Third party financing (subject to credit approval) can also be arranged to assist with payments.

For our Privacy Policy, please see our Privacy Policy page.

Health and Safety

We welcome both you and your pet to our facility, but we take the health and safety of our staff very seriously. Please provide us with advance knowledge if your pet is known to be aggressive. In most cases we can offer a number of options that can ensure a safe outcome, such as muzzles, blankets, or sedation.

Blog

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Westbridge Veterinary Hospital has received reports of leptospirosis cases from other veterinary hospitals in the GTA.

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COVID-19: Additional measures we are taking

Dear Clients,

We are all aware of the concerns and rapidly changing situation with COVID-19. Due to the close public contact that our work requires, we have taken necessary measures to protect our clients, our staff and work hard to ensure we can continue to provide excellent care for our patients.

The following changes are effective as of Wednesday, March 18, 2020:

1. If you have travelled outside Canada or come in contact with anyone who has travelled outside Canada in the past 3 weeks, or if you are feeling unwell, (coughing, fever, fatigue, etc.), please contact our clinic. We will be more than happy to reschedule your appointment or help arrange to see your pet safely.

2. We are currently operating a "closed-door" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-285-0002. We will take a history by phone, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet and you will get another call from the Doctor to discuss our recommended treatment plan.

3. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

4. We are still OPEN with the following hours: Monday to Friday 10:00 am - 6:00 pm & Saturday from 8:00 am - 1:00 pm.

5. If you are ordering food or medications, please allow 4-6 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the clinic. Our staff will bring your order to your car and take payment from your vehicle.

6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

Your dedicated team at Westbridge Veterinary Hospital