We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
To help find answers quickly, we have on site equipment in our hospital that can run a wide range of both blood and urine tests which often gives us results within the hour. Other tests are sent to an accredited outside lab. The benefit of a rapid diagnosis is a more immediate and accurate treatment for your pet.
We know you are worried when your pet is ill. We will explain what is happening with their progress and diagnosis as best as we can in clear and simple terms using both illustrations and test results. When we take the time to answer your concerns thoroughly we feel that we are working together with you.
Our site laboratory allows us to do many biochemical tests for immediate interpretation. This can be very valuable in an emergency situation or simply just convenient for pre-surgical evaluations.
Many cytological samples can have a preliminary assessment in our hospital prior to sending them out to the laboratory for a more thorough reporting.
This is no truer than when we are collecting biopsy samples. In these situations we want to confirm in advance that the histopathologist will be able to work with the tissues that we are providing to them. This simple step helps to dramatically prevent repeat samplings on another day and possibly with a whole new anesthetic for your pet.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit and debit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Friday: 10:00 am - 6:00 pm
- Saturday: 8:00 am - 1:00 pm
- Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
Your dedicated team at Westbridge Veterinary Hospital