Hospital Policies

Appointment Policy

Please call to schedule an appointment at 905-285-0002. We recognize that your life is busy, so our receptionists will try and find a time that suits you best. Out of time you may prefer to use one of our online forms to request an Appointment. For submitted requests, we will call you within 1 business day to set up an appropriate appointment. For new clients, using the email request form will help to streamline your check-in time, ensuring we have all of your information ahead of time.

Without an appointment, there may be a bit of a wait as we attend to our regularly scheduled clients. Of course an emergency always takes precedent. Please just call ahead and come right in.

Hospital Hours and Appointment Times

The Hospital is Open
Monday to Friday 7:30 am – 7:00 pm
Saturday 8:00 am – 1:00 pm
Appointment Hours
Monday to Friday 10:00 am – 6:00 pm
Saturday 9:00 am – noon
Visiting hours
Monday to Friday 5:30 pm – 6:45pm

Early “Drop-Off”

Although we always prefer to have you present during your pet’s exam, we can arrange for an early drop-off to help you on particularly busy days.

For vaccines, general health exams, routine rechecks, and certain other conditions, you can drop off your pet in the morning, and pick them up later in the day. We will ask you to provide us with a brief history, and contact numbers where a veterinarian can reach you during the day. Please call the hospital to arrange for this service, and have the Drop Off Appointment Form filled in when you come in the morning, to help make your drop-off time quick and simple.

If your animal is unwell (vomiting, limping, skin conditions, etc) we cannot provide this service, since we need to examine your pet before deciding on the appropriate treatment, and need you to be present to provide important information. However once your pet has been examined, we can keep them for the day to start treatment, if necessary.

Patient Arrival

For everyone’s comfort and safety (the two AND four legged kind), all dogs and cats, while on the premises, must be either on leash or in a carrier.

All birds and other exotic pets should be transported in a cage, carrier or on a leash, as appropriate.

Payment Policy

We will be happy to fully explain our charges, and provide detailed estimates. We will also update you on costs incurred during hospitalization so that there are no surprises. We will aim to work within your means, and can also recommend companies that can assist with credit if necessary. We will, however, require deposits for animals coming into the hospital, and full payment at the time services are rendered. Please speak with a member of our client care team if you have any questions.

Payment Options:
We accept Visa, MasterCard, Interact, and Cash.
We are unable to accept personal cheques.
Third party financing (subject to credit approval) can also be arranged to assist with payments.

For our Privacy Policy, please click Privacy Policy

Health and Safety

We welcome both you and your pet to our facility, but we take the health and safety of our staff very seriously. Please provide us with advance knowledge if your pet is known to be aggressive. In most cases we can offer a number of options that can ensure a safe outcome, such as muzzles, blankets, or sedation.