We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Less radiographs due to increase diagnostic capability. Digital radiography comes with much higher contrast images. This results in less x-ray exposure to both our patients and staff!
Less retake x-rays due to imperfect settings. Digital radiography allows us to manipulate the image digitally, and is not nearly as sensitive to incorrect settings as plain film. This also reduces the x-ray exposure to our patients.
Much more environmentally friendly! Plain radiographs require the use of film and x-ray chemicals that must be replaced frequently. The change to digital radiography will result in less chemicals in the environment, and less medical waste with old films!
X-Rays are not just for broken bones. Radiographs can give us a look at such things as the size of the heart, the pattern of disease in the lungs, intestines, liver, spleen and bladder. Although an x-ray is quick and painless, we may suggest some sedation to assist with the procedure.
Dr. Hylands attends internet radiology rounds each Sunday evening with other associate editor veterinarians on the Veterinary Information Network. The information shared during these sessions has been an enormous source of learning new knowledge that is extended to our patient’s care.
We are all aware of the concerns and rapidly changing situation with COVID-19. Due to the close public contact that our work requires, we have taken necessary measures to protect our clients, our staff and work hard to ensure we can continue to provide excellent care for our patients.
The following changes are effective as of Wednesday, March 18, 2020:
1. If you have travelled outside Canada or come in contact with anyone who has travelled outside Canada in the past 3 weeks, or if you are feeling unwell, (coughing, fever, fatigue, etc.), please contact our clinic. We will be more than happy to reschedule your appointment or help arrange to see your pet safely.
2. We are currently operating a "closed-door" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-285-0002. We will take a history by phone, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet and you will get another call from the Doctor to discuss our recommended treatment plan.
3. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
4. We are still OPEN with the following hours: Monday to Friday 10:00 am - 6:00 pm & Saturday from 8:00 am - 1:00 pm.
5. If you are ordering food or medications, please allow 4-6 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the clinic. Our staff will bring your order to your car and take payment from your vehicle.
6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.
Your dedicated team at Westbridge Veterinary Hospital